Try Consultoria was contracted to address a significant issue for one of Brazil's largest banks. The problem revolved around the ecosystem of digital solutions serving the bank’s employees. Over the past three years, the bank has undergone rapid growth and international expansion, compounded by the pandemic, which introduced remote work and its cultural pressures. The high turnover in the market has only added to the complexity. While the bank retains its startup spirit, it now operates at the scale and processes of a large, established company.

These factors have created a series of complex and simultaneous challenges for the bank’s HR team, which must adapt to these shifts while maintaining operational efficiency.

The challenge for Try Consultoria is to review the digital employee experience to understand the current user journey and suggest improvements, all while considering the limitations of the bank's existing HR tools. The goal is to thoroughly examine the digital experience, aiming to enhance employee engagement, streamline processes, and improve overall satisfaction.

Try will focus on three main tools: the primary HR management system, the recruitment platform, and the career development tool. The objective is to propose feasible enhancements within the constraints of each tool in the bank’s broader digital ecosystem.